Google [Bot] and 14 guests. The new manual is pages which is over 70 pages more than the 2. Getting Support — For emergency support please call one of our main numbers and choose the support option as this is the quickest way to reach a VICIdial Support Specialist. You also have the option to only pay for the services that you require on a pay-as-you-go plan. If it’s been longer than 12 months since your last purchase, then you need to buy it again. Users browsing this forum: Response time can vary based on workload and your service plan level if you have one.
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Our installation support line is available during our regular business hours of Monday through Friday 9am to 5pm eastern standard time.
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Response time can vary based on workload and your service plan level if you have one. In your own opinion which is the most stable platform or preferred environment to run Vicidial?
Both manuals are provided on our open source project vicidoal Users browsing this forum: Board index All times are UTC. Then take a look at our Training options.
We have experienced industry professionals that can help you with Asterisk, general Linux support, network services, customized programming, and numerous other agemt requiring tech savvy know-how to get things done.
If you would rather the Vicidial Group maintain your dialer then you may purchase a support plan designed to fit your needs. The most stable platform, and the only one we support, is OpenSuSE. If you need guaranteed response times you will want to sign up for a service contract.
• View topic – ViciDial Manager Manual Released!
Due to the high level of integration, any mis-configuration or oversights during the installation process can be nigh impossible to diagnose without the proper tools and experience. Return to General Discussion. Our experienced technicians can help you from the initial operating system install all the way through to your handling your first call. With our assistance you can build a cluster capable of handling hundreds of agents and millions of calls a day.
VICIdial is a unique and complex compilation of software with many intricate pieces.
We can help assist you with your support needs outside of VICIdial as well. If you vicidiial not have a service plan that covers the time when you are calling you can pay a jump-charge to receive immediate assistance.
Installation support — Installation support is available in as little or as much help as you desire.
We also have some free tutorials available to help you get several popular softphones working with your system. The Vicidial Group offers a wide range of consulting and support solutions to fit just about any business need.
Configuration support is offered for optimizing dialing patterns, campaign management, archive control, lead management, and many other aspects of VICIdial.
There are two manuals available, one for the agent interface, and one for the admin interface. Any and all non-support discussions.
Emergency Support — Emergency support is usually prioritized over any other support of same or lower level. If it’s been longer than 12 months since your last purchase, then you need to buy it again.
For best results we highly recommend that you follow our Scratch Install using the methods and software suggested. If you are an existing customer and you need non emergency support you should have been given login credentials to our online support ticketing system. There is a lot to do, and we have xgent balance between development and working on the manuals, and development usually wins But it is something we are working on, and there have been a lot of big changes like adding Chat a few months agoso it will take some time to complete.
Our developers have integrated VICIdial with many other applications, including customer in-house systems. The new manual is pages which is over 70 pages more than the 2. Although it is very complex and making changes can have unintended consequences. It is assumed you already have VICIdial installed.
You also have the option to only pay for the services that you require on a pay-as-you-go plan. Remote Installations — Our technicians can perform remote installations of VICIdial on servers located almost anywhere in the world.